Frequently Asked Questions
Everything about caring for your candles, our ingredients, orders and returns.
How do I burn a candle properly?
Trim wick to 1/4 inch before lighting. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire-resistant surface. Do not burn the candle for more than 4 hours at a time.
What are the candle safety instructions?
To prevent fire and serious injury: burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candle on or near anything that can catch fire.
Does every candle use essential oils?
No. The range includes both essential-oil and fragrance-oil scents. Each candle identifies its oil type on its own product page.
How long does order processing take?
Orders are normally processed within 2 to 4 business days. Shipping is calculated at checkout.
What is the return policy?
Used items cannot be returned. Items damaged in shipment are replaced with photo proof submitted to bougierouge.boutique@icloud.com within 7 days of delivery.
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